Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 1–2 business days of being placed. Orders received on
weekends or statutory holidays are processed the next business day. During periods of
high volume, processing may take slightly longer.

You will receive a confirmation email once your order is placed, and a second email
with tracking information once your order ships.

SHIPPING DESTINATIONS

We ship throughout Canada and the United States. We do not currently ship to other
international destinations.

We are unable to ship to PO boxes. A valid street address is required for all orders.

SHIPPING RATES AND DELIVERY TIMES

Shipping rates are calculated at checkout based on the weight of your order and your
delivery address. All available rates and estimated delivery windows will be displayed
before you complete your purchase.

Estimated transit times after dispatch:
- Within Canada: 2–7 business days
- To the United States: 4–10 business days
- Remote and northern regions: additional transit time may apply

Delivery estimates are provided by the carrier and are not guaranteed. We are not
responsible for delays caused by carriers, customs processing, weather, or other
circumstances outside our control.

LARGE FORMAT AND FOODSERVICE ORDERS

Large format products are heavy and are shipped at calculated rates based on weight and
destination. These items may ship separately from the rest of your order and may require
additional transit time. Promotional free shipping offers do not apply to large format
products unless explicitly stated.

UNITED STATES ORDERS: DUTIES AND CUSTOMS

Orders shipped to the United States may be subject to import duties, taxes, and customs
fees determined by U.S. authorities. These charges are the responsibility of the recipient
and are not included in the product price or shipping cost. Customs clearance may cause
delays beyond our estimated delivery times.

DELIVERY AND SHIPPING ADDRESSES

Please review your shipping address carefully before completing your order. We are not
responsible for orders delivered to an incorrect address provided at checkout. If a package
is returned to us as undeliverable due to an incorrect address or a failure to claim the
package, reshipment will be at the customer's expense.

Once a package is marked as delivered by the carrier, responsibility for the package passes
to the recipient. We recommend arranging for orders to be received promptly, particularly
during periods of extreme heat or cold, as these conditions can affect product quality.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged, or if your tracking indicates delivery but the package cannot
be located, contact us within 48 hours of the delivery date. Please include your order number
and photographs of the packaging and contents where applicable. We will work with the carrier
to resolve the issue and will replace or refund the affected items at our discretion.

ORDER CHANGES AND CANCELLATIONS

Orders may be cancelled or modified within 24 hours of purchase. After this window, orders
enter fulfillment and can no longer be changed or cancelled.

SPLIT SHIPMENTS

Depending on product availability and packaging requirements, your order may arrive in
multiple shipments at no additional cost to you. You will receive separate tracking
information for each shipment.

QUESTIONS

For any questions regarding shipping, please reach out through the contact page on our
store and a member of our team will respond as soon as possible.