Refund policy

RETURN AND REFUND POLICY All sales are final. Due to the perishable nature of our products and food safety regulations, we do not accept returns, exchanges, or refunds. Once a food product has left our facility, we cannot verify its storage and handling conditions, and it cannot be resold. This policy applies to all formats, including foodservice sizes.

DAMAGED OR INCORRECT ORDERS If your package arrives damaged, a product is defective, or you received the wrong item, contact us within 48 hours. Please include your order number, photos of the product and outer packaging, and a brief description of the issue. We will replace the product or issue a full refund at our discretion. No physical return is required in these cases.

ORDER CANCELLATION Orders can be cancelled free of charge before they ship. Once a shipping label has been generated, the order can no longer be cancelled. 

This policy does not affect your rights under applicable consumer protection legislation.